FAQ

Questions, answered kindly

Coaching & membership

What do I get for $29 a month?: A matched habit coach, a one-minute daily check-in that is answered each business day, a new habit track each month, a 15-minute monthly call and 20% off habit gear.
Are the coaches doctors or dietitians?: No. They are habit coaches. They do not give medical, nutrition or counseling advice, and the membership is not a substitute for any of those.
How do I cancel?: Email [email protected] or call (866) 476-4243 before your next billing date. You will not be charged again and you keep access until the end of the period you paid for. See Returns & Cancellations.
What is the difference between monthly and annual?: Annual is $290 once a year instead of $29 twelve times ($348), so you pay for ten months and get twelve. Everything else is the same.
Can I switch tracks?: Yes, at any time. Tell your coach in your check-in and the next day's step will follow the new track.

Where do you ship?: Within the United States only, to all 50 states, including PO boxes.
What does shipping cost?: Gear ships for $5.95, free when your order totals $50.00 or more. Two-day is $14.00. A membership on its own is delivered by email and has no shipping.
What is the member discount?: Members get 20% off every piece of habit gear. Add a plan to your bag and the discount appears on the gear in the same order. The Habit Starter Kit is already a bundle price and is not discounted further.
Does the Step Streak Clip track anything else?: No. It counts steps and shows today's number. There is no app, no account and no other readings.

Can I send gear back?: Unused gear can be returned within 30 days of delivery. If something arrives damaged or wrong, email a photo and we will replace or refund it.
What if I am not happy with the membership?: Cancel any time. If it is your first charge and you are not happy, email us within 14 days for a full refund of that charge.

Do I have to sign up for texts?: No. Texts are optional and never a condition of purchase or of joining. The consent box is unchecked until you tick it.
How do I stop texts?: Reply STOP to any message. Reply HELP for help, or write to [email protected]. Details: SMS Terms.
Do you share my number?: Not for the text club or orders: we do not sell or share those mobile numbers or SMS opt-in data with third parties for marketing. The only exception is the optional GLP-1 Info request form, which sends your details to Perris Provo LLC, the company that operates Kindly Habits. See the Privacy Policy.

Still stuck? Write to us and we will answer by email.